Levner Consulting supported the implementation of a customer satisfaction survey at PT Remala Abadi Tbk (Tachyon Net) to fulfill the ISO 9001:2015 clause related to customer satisfaction evaluation, while also driving improvements in the quality of internet services provided to both retail and corporate customers. The survey primarily focused on measuring customer perceptions regarding internet speed, network reliability, customer service responsiveness, administrative convenience, and the overall experience of using Tachyon Net’s services.
Outcomes & Deliverables
- Development of a structured questionnaire based on ISO 9001 indicators and ISP operational service aspects
- Implementation of a measurable data collection process
- Trend and customer segmentation analysis, including Net Promoter Score (NPS), technical service satisfaction levels, and feedback on billing and helpdesk systems
- Identification of priority improvement areas based on customer perceptions and dominant pain points
Customer Satisfaction Survey PT PLN
Levner Consulting was entrusted to conduct an analysis of the customer satisfaction survey organized by PT PLN Indonesia Geothermal. The project includes in-depth analysis of…
View Detail
Customer Satisfaction Survey for Yokke!
Levner Consulting supports PT Mitra Transaksi Indonesia (Yokke!) in conducting a Customer Satisfaction Survey (CSS). The survey covers various strategic services within the FinTech industry,…
View Detail
Marketing Strategy Development PT Telkom Indonesia
Levner Consulting supports PT Telkom Indonesia in developing a Marketing Plan based on a strategic diagnosis derived from the company’s internal audit findings. The project…
View Detail
