Levner Consulting was entrusted to conduct an analysis of the customer satisfaction survey organized by PT PLN Indonesia Geothermal. The project includes in-depth analysis of survey data, the development of an interactive dashboard, and the preparation of a comprehensive report delivered within a short timeframe. The primary focus was to provide accurate and actionable insights to support strategic decision-making.
Outcomes & Deliverables
- Comprehensive analysis of customer satisfaction survey data
- Strategic recommendations based on survey findings to improve service quality
- Interactive live dashboard for real-time visualization of survey results
- Complete and systematic final report for management
- Executive presentation to the Board of Directors (BOD) of PT PLN Indonesia Geothermal
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