Levner Consulting supports PT Mitra Transaksi Indonesia (Yokke!) in conducting a Customer Satisfaction Survey (CSS). The survey covers various strategic services within the FinTech industry, including Collection, On-Boarding, EDC Quality, Call Center, and Maintenance & General Support, as Yokke! serves as an EDC machine provider for Bank Mandiri, BTN, OCBC, and BSI. The survey is conducted using a combination of online survey methods (CATI) and In-Depth Interviews (IDI).
Outcomes & Deliverables
- Development of survey design and methodology
- Design of structured questionnaires to measure customer satisfaction with EDC service provision
- Implementation of online surveys and In-Depth Interviews (IDI)
- Data analysis and preparation of survey findings reports
- Improvement recommendations based on analytical insights
- Preparation of a systematic and structured final report
- Presentation of findings and recommendations to the management of PT Mitra Transaksi Indonesia (Yokke!)
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