Levner Consulting supported the implementation of a customer satisfaction survey at PT Remala Abadi Tbk (Tachyon Net) to fulfill the ISO 9001:2015 clause related to customer satisfaction evaluation, while also driving improvements in the quality of internet services provided to both retail and corporate customers. The survey primarily focused on measuring customer perceptions regarding internet speed, network reliability, customer service responsiveness, administrative convenience, and the overall experience of using Tachyon Net’s services.
Outcomes & Deliverables
- Development of a structured questionnaire based on ISO 9001 indicators and ISP operational service aspects
- Implementation of a measurable data collection process
- Trend and customer segmentation analysis, including Net Promoter Score (NPS), technical service satisfaction levels, and feedback on billing and helpdesk systems
- Identification of priority improvement areas based on customer perceptions and dominant pain points
Risk Assessment & Fire Protection Design PT MIFA Bersaudara
Levner Consulting successfully completed the Risk Assessment & Fire Protection Design project for PT Mifa Bersaudara, ensuring optimal operational safety through a comprehensive risk assessment…
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Desain Penyusunan Rekomendasi Sistem Operasi & Survey Pasar untuk Produk Pangan PT Inti Pangan Ekatama
Levner Consulting mendukung PT Inti Pangan Ekatama (IPE) untuk melakukan riset pasar terkait dengan produk pangan baru, beserta dengan dukungan untuk menciptakan pabrik pangan terkait…
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Desain Layout Sarang Burung Walet PT Ori Ginalnest
Levner Consulting membantu penyusunan detail teknis dan spesifikasi engineering yang diperlukan untuk pembangunan dan pengembangan sarang burung walet. Outcomes & Deliverables Perencanaan dan desain konseptual…
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